Who we are
This Privacy Policy applies to Companions Corp services (the “Platform”), which include Companions Corp apps, websites, software and related services accessed via any platform or device that link to this Privacy Policy. The Platform is provided and controlled by Companions Corp d.o.o., with its registered address at Pekijska 1, 77250 Bosanski Petrovac, Bosnia and Herzegovina (“Companions Corp”, “CC”, “we” or “us”).
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and otherwise process the personal information of users, and other individuals in connection with our Platform. If you do not agree with this policy, you should not use the Platform.
Information
We may collect the following information about you:
Information You Provide
Your profile information. You give us information when you register on the Platform, including your username, password, date of birth (where applicable), email address and/or telephone number, information you disclose in your user profile, and your photograph or profile video.
Organizational Data. We process the data generated within the CC Software, including information related to vendors, projects, services, financial transactions, and other organizational activities, along with any uploaded documents, images, or videos relevant to these activities (“Organizational Data”). Even if you are not a direct user, information about your organization may appear in Organizational Data created or inputted by users within the CC Software. We collect Organizational Data through pre-loading at the time of creation, import, or upload, regardless of whether you choose to save or upload that Organizational Data, in order to recommend data input options and provide other personalized recommendations. If you apply a filter or modification to your Organizational Data, we may collect a version of your Organizational Data that does not include the filter or modification.
We may access content, including text, images, and video, found in your device’s clipboard, with your permission. For example, if you choose to initiate content sharing with a third-party platform, or choose to paste content from the clipboard into the Platform, we access this information stored in your clipboard in order to fulfill your request.
Purchase information. When you make a purchase or payment on or through the Platform, including when you buy goods through our shopping features, we collect information about the purchase or payment transaction, such as payment card information, billing, delivery, and contact information, and items you purchased.
Your phone and social network contacts. If you choose to sync your phone contacts, we will access and collect information such as names, phone numbers, and email addresses, and match that information against existing users of the Platform. If you choose to share your social network contacts, we will collect your public profile information as well as names and profiles of your social network contacts.
Proof of your identity, age and competence. We sometimes ask you to provide proof of identity or age in order to use certain features, such as verified accounts, or when you apply for a Freelance Account, ensure that you are competent enough to use the Platform, or in other instances where verification may be required.
Information in correspondence you send to us, including when you contact us for support or feedback.
Information through surveys, research, promotion, contests, marketing campaigns, challenges, competitions or events conducted or sponsored by us, in which you participate.
Automatically Collected Information
We collect information related to your use of the CC Software to enhance functionality and user experience, and to ensure the secure and efficient operation of our platform. This may include:
User Interaction Data: We track and collect data about how you and your organization’s users interact with the CC software, such as features used, pages visited, and buttons clicked, to understand usage patterns and improve our services.
Log and Device Data: We automatically collect log data and device information when you access and use the CC software, even if you have not created an account or logged in. This might include the IP address, operating system, browser type, system configuration, and other data about the device used to access the CC System.
Cookies and Similar Technologies: We may use cookies, pixel tags, and similar technologies to collect information about your interactions with the CC software, including information about your browsing behavior, and to remember your preferences and authenticate users.
Error Reports and Performance Data: We collect data related to the performance of the CC software and any issues you encounter while using it, including error reports, system activity, and the date, time, and duration of your usage sessions.
User Communications: When you communicate with us (via email, phone, through the CC Software, or otherwise), we may maintain a record of your communication to help solve any issues you might be facing.
Integration Data: If you integrate third-party services or platforms with our CC software, we may receive data from these platforms, subject to your configurations and settings on these platforms.
User Feedback: We may collect feedback that you provide voluntarily about your user experience and any problems encountered or suggestions for improvement.
Audit Trails: We maintain logs and records of user activities within the CC software to ensure data integrity and security, and to comply with legal and contractual obligations.
Security Monitoring: We collect data to monitor and safeguard the security of the CC software, including detecting and preventing malicious activity and ensuring consistent and secure service delivery.
We utilize this collected usage information to understand and analyze usage trends, to enhance and refine the CC software, to develop new features and functionalities, and to ensure the security and integrity of our services. This information is also vital for troubleshooting, providing customer support, and ensuring the efficient and reliable operation of our platform.
Information from Other Sources
We may receive and utilize information from third-party integrations, APIs, extensions, and other external sources to enhance the functionality and user experience of the CC software in the following ways:
- Third-Party Integrations and APIs:
- Single Sign-On (SSO): When you utilize SSO services from third-party identity providers, we may receive authentication-related information, such as user credentials, to facilitate secure and streamlined access to the CC software.
- Payment Gateways: When integrating with payment gateways, we may process transaction-related data, such as payment amounts, invoice details, and payment statuses, to manage financial transactions within the CC software.
- Extensions: If you integrate extensions or add-ons, we may process additional data to enable the functionality provided by these extensions, such as additional analytics, reporting features, or other specialized functionalities.
- Data Enrichment:
- We may utilize information from external sources to enrich the organizational data within the CC software, providing a more comprehensive view of vendors, customers, and other entities.
- This could involve validating, correcting, or appending data related to organizations, contacts, or transactions.
- Enhanced Functionality:
- Information from third-party sources may be used to enhance functionalities such as customer relationship management, project management, and financial management within the CC software.
- For instance, integrating with a third-party email platform may allow the CC System to track and manage communication with customers and vendors directly within the software.
- User Experience and Personalization:
- We may utilize data from third-party integrations to personalize user experiences, such as customizing dashboards, providing relevant insights, and offering personalized content or recommendations.
- Compliance and Verification:
- We may use information from external sources to verify the accuracy of the organizational data and to ensure compliance with regulatory and contractual obligations.
- For example, utilizing third-party databases to validate tax information or to perform credit checks.
- Security:
- Information from third-party security services may be used to enhance the security of the CC software, such as through threat detection, user verification, and data protection.
- Support and Troubleshooting:
- Data from third-party integrations may be used to assist in troubleshooting issues, providing customer support, and ensuring the smooth operation of integrated functionalities.
- Marketing and Partnerships:
- We may utilize information from third-party platforms to enhance marketing efforts, develop partnerships, and provide additional benefits and offerings to our users.
- Operational Efficiency:
- Integrating with external platforms like logistics, supply chain, or HR systems can streamline operations by automating data flow and ensuring consistency across various business functions.
We ensure that the utilization of information from third-party sources adheres to applicable legal and regulatory standards, and we commit to managing this data with the utmost regard for privacy and data protection. The specific usage and management of such data will be subject to the privacy policies and terms of service of the respective third-party providers and the CC software.
How We Use Your Information
The information collected through the CC software, including organizational data, usage information, and information from third-party integrations, is utilized to facilitate, manage, and enhance your experience and to ensure the efficient operation of our services. Here’s how we use your information:
- Facilitate and Manage Services:
Operational Management: To manage and facilitate transactions, projects, and other operational activities within the CC software.
Customer Support: To provide assistance, manage inquiries, and resolve issues or challenges you may encounter while using the CC software. - Enhance User Experience:
Personalization: To tailor the user interface, features, and content based on your and your organization’s usage patterns and preferences.
Recommendations: To suggest relevant features, insights, and content that might be of interest or utility to you and your organization. - Security and Compliance:
Protecting Your Data: To safeguard the integrity and confidentiality of your data and to protect it against unauthorized access, loss, or damage.
Legal and Regulatory Compliance: To ensure that our services adhere to applicable laws, regulations, and policies. - Development and Improvement:
Software Enhancement: To improve the functionality, reliability, and performance of the CC software.
Feature Development: To develop new features, capabilities, and services based on user feedback and usage patterns. - Communication and Engagement:
User Communication: To communicate with you regarding updates, features, and other relevant information pertaining to the CC software.
Marketing Communications: To inform you about new offerings, promotions, and events, subject to your communication preferences. - Analysis and Insights:
Usage Analysis: To analyze usage patterns and trends to understand how users interact with the CC software.
Business Insights: To generate insights and reports that help you and your organization make informed decisions. - Integration and Interoperability:
Facilitate Integrations: To enable and manage integrations with third-party services and platforms, enhancing the CC software’s functionality and data exchange capabilities.
Data Synchronization: To ensure consistent and accurate data across integrated platforms and services. - Quality and Reliability:
Troubleshooting: To identify, investigate, and resolve issues that may arise within the CC software.
Performance Monitoring: To monitor and optimize the performance and reliability of the CC software. - User Community and Collaboration:
Community Engagement: To facilitate your participation in user communities, forums, and collaboration platforms associated with the CC software.
Collaborative Features: To enable and manage collaborative features within the CC software, such as shared workspaces, project management tools, and communication channels. - Research and Innovation:
Research: To conduct research and analysis aimed at enhancing our understanding of user needs and preferences.
Innovation: To explore and develop innovative solutions, technologies, and methodologies that enhance the capabilities of the CC software.
We are committed to utilizing your information responsibly, transparently, and in alignment with applicable data protection laws and regulations. Your trust is paramount, and we strive to manage your information with the utmost care and security.
How We Share Your Information
We recognize the importance of managing your information with diligence and integrity. In certain circumstances, we may share your information with various entities, always with a commitment to maintaining your privacy and adhering to applicable data protection laws and regulations. Here’s how and why we might share your information:
- Business Partners:
To collaborate on offering enhanced services, features, and opportunities within the CC software.
To facilitate joint marketing campaigns, events, and other collaborative endeavors. - Service Providers:
We may share information with third-party service providers that assist us in operating the CC software, such as hosting services, customer support, and technical assistance.
To enable them to perform services on our behalf, such as software maintenance, data analysis, and communication management. - Advertisers, Advertising Networks, and Measurement Partners:
To facilitate targeted and relevant advertising within the CC software or on external platforms.
To analyze the effectiveness and reach of advertising and marketing campaigns. - Independent Researchers:
We may share aggregated, anonymized data with researchers to facilitate studies and analyses that can help us understand usage patterns, improve our services, and innovate effectively.
Ensuring that such sharing adheres to ethical research guidelines and does not compromise user privacy. - Our Corporate Group:
To facilitate comprehensive service offerings, support, and user management across our corporate entities.
To ensure consistent user experiences, unified support, and enhanced offerings. - Legal Reasons:
To comply with legal obligations, respond to legal proceedings, or as otherwise required by law.
To protect and defend our rights, property, or safety, and that of our users or the public. - Sale, Merger, or Other Business Transactions:
In the event of a sale, merger, acquisition, or any other form of business transaction, we may transfer your information to the relevant parties, ensuring that they commit to providing comparable levels of data protection.
To facilitate the continuity of services and support to our users. - Merchants, Payment, and Transaction Fulfillment Providers:
To facilitate, verify, and secure your transactions within the CC software.
To manage financial data, process payments, and ensure the fulfillment of transactions. - Other Service Providers:
To enable additional functionalities, integrations, and services within the CC software.
To ensure the smooth operation, reliability, and enhancement of the services offered through the CC software.
In all instances of information sharing, we strive to disclose only the data that is necessary for the fulfillment of the purpose and to adhere to our commitment to safeguarding your privacy and data security. We ensure that our partners and third-party service providers are bound by confidentiality obligations and are committed to protecting your data in alignment with applicable laws and standards.
Where we store your information
Your information may be stored on servers located outside the country where you live, such as in Norway, France or the Germany. We maintain major servers around the world to bring you our services globally and continuously.
Your rights and choices
You have rights and choices when it comes to your information. You may be afforded certain rights under applicable laws, which may include the right to access, delete, update, or rectify your data, to be informed of the processing of your data, to file complaints with authorities, and potentially other rights. You may submit a request to exercise your rights under applicable laws at support@companionscorp.com. You may appeal any decision we have made about your request by following the instructions in the communication you receive from us notifying you of our decision.
You can access and edit most of your profile information by signing into Companions Corp. You can delete the Organizational Data you uploaded. We also provide a number of tools in Settings that allow you to control most of the aspects of Organizational Data. Should you choose to do so, you may delete your entire account in Settings.
You may be able to refuse or disable Cookies by adjusting your device browser settings. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. In addition, your opt-out selection is specific to the particular browser or device that you are using when you opt out, so you may need to opt-out separately for each of browser or device. If you choose to refuse, disable, or delete Cookies, some of the functionality of the Platform may no longer be available to you.
The security of your information
We take steps to ensure that your information is treated securely and in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will use reasonable measures to protect your personal data, for example, by encryption, we cannot guarantee the security of your information transmitted via the Platform; any transmission is at your own risk.
We have appropriate technical and organizational measures to ensure a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.
We will, from time to time, include links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.
How long we keep your information
We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We also retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Platform, and enhancing its safety, security and stability), and for the exercise or defence of legal claims.
The retention periods are different depending on different criteria, such as the type of information and the purposes for which we use the information. For example, when we process your information such as your profile information to provide you with the Platform, we keep this information for as long as you have an account. If you violate our Terms of Service, Community Guidelines, or other conditions or policies, we may remove your profile and access to CC System immediately, but may keep other information about you to process the violation.
Privacy Policy update
We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the bottom of this policy and posting the new Privacy Policy or providing any other notice required by applicable law. Your continued access to or use of the Platform after the date of the updated policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop accessing or using the Platform.
Contact
If you have questions, comments, complaints or requests regarding this Privacy Policy, please contact us at: support@companionscorp.com
We will endeavour to deal with your request as soon as possible. This is without prejudice to your right to make a complaint with a relevant data protection authority, where applicable.
Last updated: October 2023